Today’s business must invest a significant amount of its resources to plan, develop and deploy well thought-out engagement strategies to enhance the customer’s experience and trigger in them a desire to transition from buyers into advocates. To achieve this effectively, we must ensure that our quest to keep the...
In my last coaching session, I struck a realization as my client and I were having a conversation. The entire year, globally has been a wild roller coaster ride. Leaders who were previously not familiar with remote working styles have had to learn quickly. Employees have also been encouraged...
Finance Minister Ken Ofori-Atta, as per Section 28 of the Public Financial Management Act, 2016 (Act 921), presented the 2020 mid-year budget review and supplementary estimates for the financial year in Parliament on Thursday, July 23. The budget review presentation by Mr. Ofori-Atta touched on key economic indicators such...
An international rating agency, Global Credit Rating Agency (GCR) has upgraded Fidelity Bank Ghana’s national scale long term ratings from A- to A and short-term ratings from A2 to A1, with a stable outlook.
In a press release announcing the upgrade of Fidelity Bank, the rating agency indicated that Fidelity’s...
The Chief Executive Officer (CEO) of First National Bank Ghana, Dominic Kwame Adu, has stated that the timely acquisition of GHL Bank Plc, and its subsequent merger with the resultant subsidiary has created a much larger bank, capable of absorbing the shocks occasioned by the ongoing Covid-19 pandemic.
Speaking as...
The proliferation of digital innovations that allow people to work from home and make transactions online has been key to mitigating some challenges of the coronavirus. However, this digital shift has also heightened the threat of cyberattacks, particularly in emerging markets.
As lockdowns and curfews were introduced around the world to protect citizens...
Brighter Investment, a social enterprise that provides full financial support to talented students in developing countries, in partnership with the Ministry for Business Development and the Association of African Universities (AAU) will be conducting a nationwide career-tracer study on most viable career pathways among Ghanaian graduates in August.
The study...
Global Media Alliance Broadcasting Company (GMABC), parent company of three pace-setting giants in the Ghanaian broadcasting space - YFM (Accra, Kumasi & Takoradi), Happy98.9FM and e.TV Ghana - in partnership with Ghana's favourite Insurance group, Hollard Ghana, has officially set the month of August as ‘Hollard Insurance Month’.
‘Hollard Insurance...
Aside from the various trends discussed in my last piece, there are many others which have happened since the arrival if COVID-19 and its constraints.
They most important lesson to note as industry players, and those hoping to get in, is that e-commerce is a demand-led industry wherein customers push...
NEW YORK – The robots are no longer coming; they are here. The COVID-19 pandemic is hastening the spread of artificial intelligence (AI), but few have fully considered the short- and long-term consequences.
In thinking about AI, it is natural to start from the perspective of welfare economics – productivity...